This notice is designed to explain our information practices in plain language. It supplements, and does not remove, rights you may have under applicable law.
1. Scope and the organisation responsible
This Privacy Notice explains how International Speech Consultants Pty Ltd trading as The Voice Business and Voiceover International (we, us or our) handles personal information collected through Voiceover.com.au, related communications and the professional voiceover services we provide.
For the purposes of Australian privacy law, International Speech Consultants Pty Ltd is responsible for the personal information described in this notice. Where the EU or UK General Data Protection Regulation applies to a particular processing activity, we will act as controller unless we tell you otherwise.
2. Information we collect
The information we collect depends on how you engage with us. We may collect:
- Contact and communication information, such as your name, role, organisation, email address, telephone number and messages you send us.
- Production-brief and customer information, such as project requirements, scripts or draft scripts, audience, delivery requirements, purchase and billing details, and correspondence about an order.
- Technical and usage information, such as IP address, browser or device information, pages viewed, referral information and cookie or similar-technology data.
- Marketing preferences, including whether you have asked to receive marketing communications or opted out of them.
3. How and why we use information
We use personal information to respond to enquiries, prepare and perform voiceover services, administer orders and payments, maintain business records, secure and improve our website, understand website use, and communicate about our services. We may also use information to meet legal obligations or establish, exercise or defend legal claims.
Where the GDPR or UK GDPR applies, the legal basis will generally be taking steps at your request or performing a contract, our legitimate interests in operating and improving the business, compliance with a legal obligation, or your consent where consent is required. You may withdraw consent at any time, although this will not affect processing already carried out.
4. Sources and disclosure
We normally collect information directly from you, your employer, agent or authorised representative. We may also receive limited information from service providers, analytics providers, payment and delivery providers, publicly available sources, or a person who asks us to provide services for you.
We may disclose information to companies in our group, professional advisers, technical and hosting providers, payment or delivery providers, analytics providers, performers or production suppliers involved in your order, and regulators or authorities where required or permitted by law. We only share information needed for the relevant purpose.
5. International visitors and transfers
We are based in Australia. Our service providers and business partners may operate in Australia or other countries. If personal information is transferred outside the country in which it was collected, we will take steps required by applicable privacy law for the transfer. Where the GDPR or UK GDPR applies, this may include using an adequacy decision, standard contractual clauses or another lawful safeguard appropriate to the circumstances.
No privacy notice can create rights beyond the law that applies to you; however, we aim to handle personal information fairly and transparently wherever our clients and visitors are located.
7. Security, retention and children
We use reasonable administrative, technical and organisational safeguards designed to protect personal information. No internet transmission or storage system is completely secure. We retain personal information only for as long as reasonably necessary for the purpose collected, including service delivery, record keeping, dispute resolution and legal obligations.
Our services are intended for adults and business users. We do not knowingly seek to collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can consider appropriate action.
8. Your privacy choices and rights
You may ask us to provide access to, or correct, personal information we hold about you. Depending on where you live and the law that applies, you may also have rights to request deletion, restriction, objection, data portability, information about certain processing, or to complain to a supervisory authority. We will assess requests in accordance with applicable law and may need to verify your identity before acting.
You can opt out of direct marketing at any time by using the unsubscribe option in a message or contacting us. Australian individuals may complain to the Office of the Australian Information Commissioner if they are not satisfied with our response.
9. Contact, complaints and changes
To make a privacy request, raise a concern or ask a question, contact the Data Controller at [email protected]. Please provide enough detail for us to understand and respond to your request. We may update this notice when our practices or legal requirements change; the current version will always show its effective date.
Reference points
This Privacy Notice refers to the Australian Privacy Principles and, where relevant, GDPR or UK GDPR concepts. You can read the Australian Privacy Principles and the European Data Protection Board’s international transfer guidance .